The Ultimate Q4 2025 Banking Transformation Guide
10 critical questions—ranked by urgency and blast radius—that determine whether Chase successfully delivers Going Primary, data quality, and AWS migration commitments without breaking production.
Total Scope
999 pts
Q4 story points across 17 epics
Going Primary Share
64.6%
645 pts spanning 20 consumer apps
Hard Deadlines
3
Zero-slip dates before EOY close
How to Use This Brief
Each question opens with an executive-level snapshot and progressively reveals engineering realities, risk exposure, and business stakes. Start with the summary, expand for operating detail, and escalate as needed.
                        
                            CRITICAL PRIORITY
                            1. Can We Actually Deliver the Going Primary Initiative Without Breaking Production?
                        
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                    CRITICAL PRIORITY
1. Can We Actually Deliver the Going Primary Initiative Without Breaking Production?
Going Primary consumes 645 of 999 points across 17 epics and touches transaction history for 20 consumer applications. Teams are replacing mainframe dependencies with Transaction History V4 APIs that must return 64 records per call in <100ms with zero downtime.
Engineering focus includes dynamic orchestration, breach detection, and aggressive caching strategies. The changeover has to happen while millions of daily transactions continue to clear without incident.
Failure Scenario:
- Production instability causing outages across 20 consumer apps
 - Regulatory scrutiny for data latency and incomplete histories
 - Extended mainframe reliance that erodes modernization ROI
 
                        
                            CRITICAL PRIORITY
                            2. How Do We Achieve 99.9% Data Quality When We're Currently at 92%?
                        
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                    CRITICAL PRIORITY
2. How Do We Achieve 99.9% Data Quality When We're Currently at 92%?
Data Quality Reconciliation compares 32-transaction batches across mainframe and local stores. Precision is only 92% across 38 fields, largely due to formatting mismatches and timing windows.
Engineers are standardizing numeric padding, aligning processing windows, and tuning reconciliation algorithms. These corrections must be implemented and revalidated before local data can replace proxy mode.
Success Indicator:
- >99.9% parity on reconciliation dashboards
 - Signed-off evidence packs for regulatory stakeholders
 - Greenlight to pivot from proxy to primary data sourcing
 
                        
                            CRITICAL PRIORITY
                            3. What Happens If Our AWS Migration Fails and We Have No Rollback Plan?
                        
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                    CRITICAL PRIORITY
3. What Happens If Our AWS Migration Fails and We Have No Rollback Plan?
The CDP Data Center Exit moves statements, merchant tagging files, and money movement jobs to AWS. Spark workloads historically consume 150–200 points of capacity and there is no fallback path once the cutover starts.
Implementation requires dry runs, deterministic data validation, and dark-launch monitoring. Executive alignment is essential on the "no rollback" reality and contingency playbooks for customer support and regulatory notifications.
Impact Zones:
- Statement delivery and archival compliance
 - Merchant enrichment pipelines powering ETD experiences
 - Wire and ACH processing SLAs
 
                        
                            HIGH PRIORITY
                            4. Can Our Teams Execute 999 Story Points While Already Over Capacity?
                        
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                    HIGH PRIORITY
4. Can Our Teams Execute 999 Story Points While Already Over Capacity?
BLR2 is carrying 504 points against 318 capacity and WIL2 is maxed at 495 points vs. 350 capacity. There is zero slack for emergent work or production incidents.
Portfolio sequencing must account for the dependency stack: Going Primary cannot finalize until data quality is green, and both rely on stable AWS migrations. Leaders need to pre-authorize scope trade-offs and staff augmentation triggers.
Mitigation Moves:
- Rebalance load to partner teams or contractors
 - Lock sprint goals to critical path only
 - Stand up hotfix crews for production support isolation
 
                        
                            HIGH PRIORITY
                            5. Will Enhanced Transaction Detail Solve the #1 Customer Complaint?
                        
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                    HIGH PRIORITY
5. Will Enhanced Transaction Detail Solve the #1 Customer Complaint?
Enhanced Transaction Detail introduces Merchant Tagging 3.0, surface logos, geodata, and lifecycle visibility for up to four merchants per transaction. The program must backfill 24 months of history by year end.
Customer analytics confirm that ambiguous descriptors are the top complaint driver. Success requires coordinated ETL runs, enrichment accuracy audits, and UX readiness across 20+ digital surfaces.
Outcome Targets:
- >30% reduction in "unrecognized transaction" contacts
 - Merchant metadata availability SLAs at 99.9%
 - Marketing-ready storytelling for Q1 customer updates
 
                        
                            HIGH PRIORITY
                            6. How Do We Manage Three Red-Flag Epics with Extreme Risk Levels?
                        
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                    HIGH PRIORITY
6. How Do We Manage Three Red-Flag Epics with Extreme Risk Levels?
ETUDE-45391, ETUDE-45385, and ETUDE-45390 are tagged red for deadline rigidity and potential blast radius. Each requires named executive sponsors, weekly health checks, and plan-on-a-page scorecards.
Where rollback is impossible, invest in forward recovery scripts, dry-run data validation, and pre-approved communications for customer outreach.
Risk Arsenal:
- Dedicated Tiger Teams with escalation SLAs
 - Risk burndown charts surfaced in program room
 - Scenario planning workshops for worst-case drills
 
                        
                            MEDIUM PRIORITY
                            7. What Initiatives Should We Move Below the Line?
                        
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                    MEDIUM PRIORITY
7. What Initiatives Should We Move Below the Line?
Performance testing, production readiness hardening, and Photon upgrades represent 125 points of stretch goals. Discovery items such as Network ID automation and Token Integration are also at risk.
Leaders must decide whether to codify deferrals now to protect critical delivery or maintain them as stretch targets with contingency staffing.
Decision Frame:
- Assess dependency impact on Q1 2026 runway
 - Model opportunity cost of delaying fraud and CX discoveries
 - Communicate deferrals to stakeholders with revised OKRs
 
                        
                            MEDIUM PRIORITY
                            8. Can We Scale "You Build It You Run It" While Shipping Major Changes?
                        
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                    MEDIUM PRIORITY
8. Can We Scale "You Build It You Run It" While Shipping Major Changes?
YBIYRI transitions developers into production ownership with 24/7 on-call rotations, observability instrumentation, and incident playbooks. It competes for cycles with transformation delivery.
Embed operational readiness into definition-of-done, run gameday simulations, and invest in knowledge bases so rotations feel sustainable.
Enablement Checklist:
- Monitoring dashboards mapped to every epic
 - Cross-team runbook reviews and shadowing
 - Retros on incident drills feeding backlog improvements
 
                        
                            MEDIUM PRIORITY
                            9. How Do We Balance Customer Impact with Infrastructure Modernization?
                        
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                    MEDIUM PRIORITY
9. How Do We Balance Customer Impact with Infrastructure Modernization?
Only 38% of epics have direct customer-facing outcomes. The remainder modernize infrastructure and compliance posture. Storytelling must translate backend progress into customer value.
Build dashboards that correlate modernization milestones with customer metrics (complaint reduction, latency improvements, enriched data adoption) to maintain executive confidence.
Communication Moves:
- Monthly CX impact narratives for leadership and board
 - Feature showcases pairing ETD updates with modernized rails
 - Proactive press and marketing alignment for Q1 wins
 
                        
                            MEDIUM PRIORITY
                            10. What's Our Contingency Plan for Hard End-of-Year Deadlines?
                        
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                    MEDIUM PRIORITY
10. What's Our Contingency Plan for Hard End-of-Year Deadlines?
Merchant Tagging historical load, CDP data center exit, and Going Primary milestones all close by year end. Leaders need predefined fallback scopes, escalation trees, and customer protection plans.
Model partial-delivery scenarios now: identify MVP slices, communications cadence, and resource surge options. Align legal, compliance, and support teams on response protocols.
Contingency Toolkit:
- Runbook for partial launch with customer transparency
 - Executive war room cadence for deadline week
 - Budget earmarks for surge staffing or vendor augmentation
 
Executive Summary: The Path Forward
Success hinges on data reconciliation unblocking Going Primary, flawless AWS migrations, and risk-managed ETD delivery. Secure executive sponsorship for red-flag epics, rebalance capacity, and anchor every modernization milestone to customer experience narratives.
Critical Success
Dedicated risk councils for ETUDE-45391, 45385, 45390
Resource Strategy
Shift non-essential work below the line to protect 645 Going Primary points
Stakeholder Narrative
Pair modernization metrics with CX wins to maintain board confidence